How Can I Close an Active Subscription?

Can I close my subscription at any time?

Yes. The cancellation must be received in advance of the renewal of the Lotto bet.

How can I close a subscription?

1. Sign into your Player Account
2. Choose 'My Acitivity' from the drop down menu
3. Click on the 'Lotto bets' tab in the top right hand corner to view your bets
4. Identify the bet you wish to amend and click on the button on the right hand side of the screen that is denoted by 2 arrows that circle each other with a line crossed through it.
5. You will be asked to confirm that you wish to cancel the subscription. To confirm click 'Yes'
6. Confirmation that the subscription has been closed will be shown on the screen.  

Do I receive written confirmation of the cancellation?

Yes. An e-mail will also be forwarded confirming the cancellation of the subscription and the final draw date.  
If you do not receive this confirmation e-mail, please message us again to double check the bet details for you.

What should I do if I cannot action this myself?

If you would prefer us to cancel the subscription for you, or you have worries, please contact us and we will be happy to help.
You can send us an e-mail message to support@lottoland.com.au and we will respond to this message for you.  

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